OCCUPATIONAL  SUMMARY

AUTHOR

TECHNICAL WRITER (25+ YEARS)

GRAPHIC ARTIST (15+ YEARS)

TECHNICAL ILLUSTRATOR (15+ YEARS)

SYSTEMS ENGINEER (25+ YEARS)

INDUSTRY EXPERIENCE

INDUSTRIES

Pharmaceutical (SharePoint Documentation)

Insurance (Third Party Administration (workers' comp, prop/casualty, Self-Insured)

ePayments (TruePay) (Electronic Financial Solutions Provider)

Retail Distribution (Warehouse Management System)

National Healthcare (Enterprise Architecture)

Internet Dating Service (Web Development Documentation)

Health Care (CMS - Medicare / Medicaid)

Energy (Credit Risk & Contract Management)

Manufacturing & Engineering (DSL Equipment, Print Production)

Information Technology (PC Systems & Software)

Travel Agency (Software/ARC Processes)

Corporate Business Services (Global Enterprise Systems)

Commercial Insurance (Systems/Mainframe-PC)

Real Estate (MLS Systems)

Federal/Military (US Navy)

PUBLISHED

WORKS

PUBLISHED AUTHOR (Fiction & Non-Fiction)

Pulse Rate 2095- Science Fiction (ISBN 0-595-46443-2)

SKILL-SET SUMMARY

User and Technical Manual, On-line Help, Document Automation, and Training documentation, Technical Illustration; new and existing document preparation and release.   Technical Writing experience from within software, applications, database and web development environment, including Technical Documents, MSF (Microsoft Solutions Framework), and Use Case/UML.  Experience creating Enterprise Relationship Processes/Diagrams (ERP/ERD), Data Flow Diagrams, and Process Flow Diagrams.  Printed, on-line and off-line training manuals, procedures/SOPs, quick-reference guides, Engineering Manuals.  Desktop Publishing of various sales, marketing and related documentation to various media formats, including photo image processing and output, color separation and techniques.  Risk Assessments, Business Process and Data Modeling, ERP (Enterprise Relationship Process) Model Documentation.

PC ENGINEER/TECHNICIAN / SYSTEMS ENGINEER (25+ YEARS)

Engineer and Analyst Hardware skills include board level maintenance and upgrade of IBM & compatible, and Apple/Macintosh computer systems, IDE and SCSI architecture, ISA, EISA and advanced configuration equipment; also including legacy systems.  Systems Lifecycle (SDLC) planning, development and communication to all aspects of management (including upper & middle).

GRAPHIC ARTIST / TECHNICAL ILLUSTRATOR /DESKTOP PUBLISHING (15+ YEARS)

Using Corel Suite (Corel Draw, Photo Paint - Version 9/11), Abode Illustrator (Version 5), Quark Express (Version 4/5), PC and Macintosh platforms.  Created art/graphic projects, which were transferred to film for metal processes.

PROFESSIONAL EXPERIENCE

Published Author

May 2010 - Present

Author of published novels writing additional books for publication

Merck and Company, Inc. Rahway, NJ

Mar 2010 - May 2010

Technical Writer - Pharmaceutical Manufacturer

Cannon Cochran Management Services, Inc. (CCMSI) Danville, IL

Sep 2006 - Jun 2009

Technical Writer - Insurance Provider/Third-Party Administrator

Fort Knox National Company (FKNC) Louisville, KY

Jul 2005 - Aug 2006

Technical Writer - ePayments Solution Provider (TruePay)

CATO Corporation Charlotte, NC

May 2005 - Jun 2005

Technical Writer - Warehouse Management System

Blue Cross Blue Shield of North Carolina (BCBSNC) Chapel Hill, NC

Sep 2004 - Nov 2004

Technical Writer - Enterprise Architecture

IQ Solutions Rockville, MD

Apr 2004 - Apr 2004

Technical Writer - Health & Human Services (Medicare/Medicaid)

Duke Energy Charlotte, NC

Sep 2003 - Mar 2004

Consultant - Technical Writer

United States Navy (USN) Norfolk/VA Beach, VA

Jul 1980 - June 1991 (E-6 / OS1 (SW))

Operations Specialist (OS), Air Intercept Controller (AIC)

SKILL

SUMMARY

SKILL SUMMARY - Word Processing, Spreadsheets, Database Management, Presentation, Desktop Publishing, Business Communications, Graphic Design, Graphic Art, Image Processing, Accounting, Internet, Project Management.

HARDWARE - IBM & Compatibles - including Peripherals; Troubleshooting, Maintenance, Repair, Upgrades.

PC SOFTWARE - Microsoft Windows (3X/9X/2000/NT/XP/Vista), Office Suite (Word, Excel, Powerpoint, Access), MS InfoPath, MS Visio, MS Front Page, MS Project, Publisher, Works, Outlook, Exchange, Lotus Notes/Domino, SmartSuite - (Ami Pro/Word Pro, Freelance), SQL, Corel (Draw/PhotoPaint), Adobe (Acrobat Robohelp 7/Professional/Illustrator/Pagemaker), Aldus (Freehand), CA-ACF2/Open Ingres, NetScape, MACROMEDIA RoboHelp X5, NOVELL, Norton, Symantec, Word Perfect, Cougar, Agile, Act.

EDUCATION AND

SPECIAL TRAINING

US NAVY (1980 - 1991)

OS “A” School - Va Beach, VA  - Jan 1981

NTDS CG-Data - Va Beach, VA - Mar 1981

AIC-Basic NTDS - Va Beach, VA - Dec 1983

AIC Maint Proficiency - Va Beach, VA - Feb 1984

FFARP Readiness Pgm - Va Beach, VA - Jul 1984

MTTT Trainer - Va Beach, VA - Sep 1985

ETAC Applications - Va Beach, VA - Feb 1986

SPECIAL TRAINING

SOHO Certification - Dallas, TX - Nov 1993

CA-ACF-2 Fundamentals - Dallas, TX - Feb 1996

CA Top Secret Basic - Dallas, TX - Sep 1996

CA Top Secret Advanced - Dallas, TX - Sep 1996

Mac OS X Operations and Configuration - Sergeant Bluff, IA - Dec 2010

MILITARY EXPERIENCE

UNITED STATES NAVY, OPERATIONS SPECIALIST - OS1 (SW) (E-6), Jul 1980 - Jun 1991

Computer Operator, Analyst, and Systems Manager: Coordinating and operating Honeywell main-frame remote computer workstations for training of senior officers and visiting staffs. Training scenarios include all aspects of naval warfare. Operation and training of HP-9020 for display, training, evaluation and dissemination during class and exercises. Established JTF-4 as a nucleus command, set-up and instituted training syllabus for the Anti-Drug network for the Joint Chiefs of Staff. Watch standing using an upgraded Hewlett Packard computer system. Trained all operators on site and at remote sites on off-time to ensure a smoother operating environment, and more timely operations. Monitored various naval HF and UHF communications systems. Assisted senior officer briefings, supplying information and display aids.

Operations Specialist: Assigned to the Combat Information Center (CIC), which is the ship's focus of operations and tactical/strategic "heart", or nerve-center of the ship. Responsible for collection, correlation, evaluation, display and dissemination of information pertinent to ship's protection and defense. Detection and tracking of radar targets in the air, on the surface, or via sonar operators sub-surface contacts. Coastal and at-sea navigation and piloting. Keeping up to date on the current tactical and strategic situation, as well as relaying pertinent information through communications channels. [publications/charts/etc.]

Air Intercept Control: Responsible to the ship's Tactical Actions Officer for direct and advisory control of fighter and attack aircraft for ship/force defense (all aspects of air control), and aircraft assigned to the ship for tactical and strategic missions.

Research and Development: Responsible for testing and evaluating tactical, strategic, operational, and administrative programs and equipment for use by the U.S. Navy; both remote main-frame terminals and personal computers. Participated as part of the Harpoon Weapons Engagement program scenario evaluation team using HP-9000 computer.

Strike Warfare: Responsible for aircraft arriving and departing from the ship, ensuring proper weapons, fuel and essential mission requirements are met. Coordinated with ship's superiors and in-flight aircraft to ensure all assigned targets are covered, and managed assigned air space.

Leading Petty Officer/Work Center Supervisor: Responsible for supervision of personnel (50) in the upkeep and maintenance of equipment and responsible work areas used for job related duties. Also responsible to oversee training and operations, as well as management and direction of those personnel.

Strike/Mission Briefing Coordinator: Responsible for compiling related information, verification of information and areas, ensuring all ship's pilots and air-crews has essential information prior to each mission. This information is published daily to the rest of the fleet, to ensure all area control centers are aware of the area and aircraft assignments.

Training Coordinator: Responsible for divisional training, initiation, follow-up, and recording, also ensured that divisional personnel are kept up to date on the current and upcoming aspects of the job, and ensured that training conformed to any and all situations in reference to duties assigned.

SPECIFIC ACCOMPLISHMENTS

Technical Writing / Business Communications

On-Line Help Systems - RoboHelp

User Guides/Training Manuals

Technical Documentation (Data/Process Flows, Low-level Architecture/Development)

Instructional Design - Office, RoboHelp

Web Development - System/Process Flows

Enterprise Relationship Processes (ERP) - Business Process Modeling

Risk Assessment

Sales and Marketing information (including RFI/RFPs)

Cost Modeling, Bids and Proposals

Engineering Manuals

Procedures Manuals (SOPs)

Research and Development

Business Communications

Designed Art for Proof to Film (color separation techniques).

Design and Production of various media formats.

Technical Illustrator - Corel Draw; Adobe Acrobat, Quark eXp.

DTP - Corel; Adobe; Microsoft; Aldus, Word Perfect; Word Pro

PC Consultant – Technician / Systems Engineer

Project Management

Hardware/Software - Maintenance, Installation, Upgrades

Networking and Inter/Intra-net Applications/Systems

Legacy System Upgrades

PC Consulting and Analysis

CD-ROM Processing, Creation and Production

Software Engineer and Support

Help Desk / Technical Support / Customer Support

Project Management

Proficient at Levels 1, 2, and 3 - Supervisor & Manager

Call Center – Design, Implementation and Operations

Information Security Analyst

Heterogeneous, LAN, MAN, WAN, Global Enterprise

MVS, CICS, ACF2, Novell, Microsoft, Oracle, etc.

Rainbow Series, Corporate Standards, and Auditing

UNITED STATES NAVY (1980-1991)

Operations Specialist (E-6)

Air Controller (NEC 0318 - AIC #661)

Work Center Supervisor / Leading Petty Officer (LPO)